Frequently Asked Questions
Everything you need to know about our high-performance cycling apparel.
How do I determine the correct size for my cycling kit?
Bioracer gear is designed for an aerodynamic, athletic fit. We recommend using our detailed size guide and measuring your chest, waist, and hips. If you are between sizes, we suggest sizing up for a more relaxed fit or sizing down for a race-ready compression feel.
What is the typical shipping time for my order?
Standard orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location and customs processing.
Can I return or exchange items if they don't fit?
Yes, we offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that custom-designed team wear is non-refundable unless there is a manufacturing defect.
How should I care for my Bioracer apparel to ensure longevity?
To maintain the technical properties of the fabric, machine wash in cold water (max 30°C) using a delicate cycle and mild detergent. Avoid fabric softeners, bleach, and tumble drying. Always hang to dry in a shaded area.
Do you offer custom apparel for cycling teams or clubs?
Absolutely. Bioracer is a leader in custom team wear. You can contact our dedicated custom department to start the design process, choose your professional-grade chamois, and select the specific technologies suited for your team's needs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and iDEAL to ensure a secure and convenient checkout process.